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I have a question regarding an instrument cluster gauge. I got mine re…

I have a question regarding an instrument cluster gauge. I got mine replaced yesterday and the dealership had the place they were getting it from program the odometer. When it arrived the guy at the dealership said it was a brand new cluster, never used, so would need additional programming. We are looking around for a better deal for this programming but I wanted to know if the speedometer for a new cluster would need such programming to work because we noticed that the one on this new cluster isnt working. Does this sound like just a programming issue or a faulty cluster?
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