My sister and her husband went to Franks for pizza last night early. There were many families there with kids. Anyway, when it was time for them to order they asked for 2 glasses of wine and the pizza of their choice. The pizza came in a matter of minutes and they had not gotten their wine yet and their were no plates or silverware yet on the table and also no shake on cheese or peppers! They had to ask the waitress for these and ask where was the wine??? They were shocked at the poor service but said the pizza was good but really, should the wine have not been served first and plates and silverware in place?? They are now wondering if they care to go back as the price is very high to eat their and did not seem organized. I guess I would not want that kind of non service.
Matteo Goodwin: Unfortunately there seems to have been many not so good reviews about Franks pizza lately. This might be one of those long time places who have the attitude that we have been around so long and our regular customers will always come here and pay high prices and below average service and that is good enough for us. Very sad if this is the case. Hate to see a staple of the area fall apart and ruin a good thing they had going.
Hattie Abbott: It is a shame and feel worse that Franks reputation has not been important enough for his daughter to upheld that. Time she should think maybe about selling it so it can maintain its past reputation. She has done so well but it seems not any more.
Hattie Abbott: The last time I got a beef sandwich it was so dry and the bread is narrower and not like the original. I gave up on them and my sister said they had thought about bringing me one this past saturday but after the service they got they figured it would just be another dry old sandwich. If you want auju, she charges 1.00 xtra!
Victor Lewis: FRANK MUST BE ROLLING OVER IN HIS GRAVE. SHE HAD THE WORLD BY THE TAIL AND LOST IT. A DIRTY SHAME.
Hattie Abbott: She sure does pinch her pennys and seems to not care about the legacy. I feel bad but think she just lost the love of the business.
Carmen Griffin: Cranky Pats in Neenah and Oshkosh are the same and great service.
Connor Sanders: Agree! Dont forget their Green Bay store also. Plus those in the know save their receipts and get $13 off their bill when they turn in $200 worth!
Hattie Abbott: Must be a hidden secret as never heard about this at all!
River Page: We use to order out from here all the time.The last few times have been horrible!!! Pizza crust was soggy and beef sandwiches were smaller and terrible grissly meat. We have not ordered from there anymore. It is their lose because our orders usually were 60 dollars. Cranky Pats is the best!!!!!
Allie Garza: They were my absolute hands down favorite place to go. And the last couple times weve gone, the pizza hasnt tasted right, my daughter got the spaghetti that was one big dish of water and the service was bad. I know its just a restaurant and it shouldnt break my heart, but it kind of does.
Andre Mcgee: It was our favorite pizza place for decades. We went there in December, and ordered our favorite Franks Special. It was so soggy that pizza was stuck to the paper pan liner. The waitress said that is probably because the special has si much stuff on it. Never happened in the past. The price is high and service poor – SD take our business to Wise Guys.
Daniel Barber: I went there awhile back and was very disappointed also. I had posted about it. I paid $21 or what I thought was going to be a 14 or 16 inch sausage and pepperoni pizza and it was only a 12 inch. Prices went up and the sizes of their pizzas have gotten smaller
Aubrey Boone: Cranky Pats in Neenah is way better than Franks now. Same thin crust pizza and always great service. Great beer selection also
Zuri Lindsey: When service is poor, my husband pays no tip. When he goes to counter to pay the bill, he signs receipt and will tell manager or owner why he left no tip. We either tip 20% or nothing. We are understanding if a place is busy or if the server is newer and learning the ropes. We also find that being pleasant and complimentary yields better cooperation from waitstaff. We dont reward condescension or impatience or a youre bothering me attitude.
Giselle Wheeler: We always tip at least 20%.
Freya Obrien: I could never not leave a tip. I will voice unhappiness of service that wasnt up to par to management but will always tip.
Hattie Abbott: To me it will always be based on the service. If rotten will then it is not might fault they did not get anything more than a buck! If it is the food then that is different. I will tip and let the owner know that it was horrible or close to it anyway.
Victor Lewis: EACH SITUATION HAS TO BE EVALUATED ON ITS OWN SERVICE. PLUS WE ALSO HAVE TO REMEMBER TO WATCH AND SEE IF THEY ARE SHORT A WAITRESS OR WHATEVER. THAT MAKES A HUGE DIFFERENCE. OR EV EN A COOK. HAVE BEEN AT WORK SHORT A COOK WHEN WE HAD TO MAKE OUR OWN SALADS ETC. THAT ALL TAKES EXTRA TIME AWAY FROM THE TABLES. I AM NOT EXCUSING POOR SERVICE BUT THINGS THE REGULAR CUSTOMER DOESNT ALWAYS SEE.
Giselle Wheeler: My pallette is not as refined. Ive only had two really bad restaurant meals, ever. I really dont spend any more time evaluating restaurant experiences than I do other retail shopping. Apparently waitresses make $2.33 an hour. I understand that if I eat at a restaurant that expects tipping, I should tip. My tip is a combination of how much the bill was and how much time I took up table space. I dont tip based on service, ever!